Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the eeelj platform, including visitors to our website, registered account holders, and individuals who interact with our customer support, marketing communications, or other services. eeelj.cam ("eeelj," "we," "us," or "our") operates as an online casino and sports betting platform serving users in the Philippines. We are committed to compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine and international data protection regulations.

This policy governs all personal information we collect through our website, mobile applications, customer support channels, payment processing systems, and any other touchpoints where you interact with eeelj. We recommend that you read this Privacy Policy carefully and revisit it periodically, as we may update it from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an eeelj account, we collect personal information that you voluntarily provide to us, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine Identification System number, passport number, driver's license number)
• Contact Information: Residential address, email address, mobile phone number, and alternative contact details
• Financial Information: Payment method details including GCash account, Maya/PayMaya account, bank account information (BPI, BDO, Metrobank, UnionBank), cryptocurrency wallet addresses, and transaction history
• Account Credentials: Username, password, security questions and answers, and account preferences
• Verification Documents: Copies of government-issued ID, proof of address (utility bills, bank statements), selfie photographs for identity verification, and proof of payment method ownership

2.2 Information Collected Automatically

When you access or use the eeelj platform, we automatically collect certain information through cookies, web beacons, and similar tracking technologies:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, screen resolution, and hardware specifications
• Usage Information: Pages viewed, games played, betting patterns, session duration, clickstream data, referring URLs, and navigation paths through our platform
• Location Information: General geographic location derived from IP address (city, region, country) to ensure compliance with geographic restrictions and local regulations
• Transaction Data: Deposit amounts, withdrawal requests, betting history, game outcomes, bonus utilization, and account balance changes
• Communication Records: Chat logs with customer support, email correspondence, phone call recordings (with consent), and feedback submissions

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors (GCash, Maya, banks), identity verification services, fraud prevention agencies, advertising partners, and public databases. This information helps us verify your identity, prevent fraud, comply with legal obligations, and improve our services.

3. How We Use Your Information

eeelj uses your personal information for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your user account
• Processing deposits, withdrawals, and other financial transactions
• Enabling gameplay, placing bets, and distributing winnings
• Providing customer support and responding to inquiries
• Managing account settings, preferences, and communications
• Administering bonuses, promotions, loyalty programs, and VIP rewards

3.2 Verification and Security

• Verifying your identity and age to ensure compliance with the 21+ age requirement
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks
• Detecting, preventing, and investigating fraud, cheating, collusion, and other prohibited activities
• Protecting the security and integrity of our platform and users
• Monitoring for unusual betting patterns or suspicious transactions
• Enforcing our Terms and Conditions and other policies

3.3 Legal Compliance and Regulatory Obligations

• Complying with Philippine gaming regulations and PAGCOR requirements
• Meeting anti-money laundering and counter-terrorism financing obligations
• Responding to legal requests, court orders, and government inquiries
• Maintaining records as required by law
• Cooperating with regulatory audits and investigations

3.4 Marketing and Communications

• Sending promotional offers, bonus announcements, and newsletters (with your consent)
• Notifying you about new games, features, and platform updates
• Conducting market research and customer satisfaction surveys
• Personalizing your gaming experience and recommending relevant content
• Displaying targeted advertisements on our platform and third-party sites

3.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform functionality and user experience
• Developing new games, features, and services
• Conducting A/B testing and performance optimization
• Generating aggregated statistics and reports (without identifying individuals)
• Troubleshooting technical issues and enhancing platform security

4. Data Sharing and Disclosure

eeelj does not sell your personal information to third parties. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform, including payment processors (GCash, Maya, banks), game providers (JILI, Evolution Gaming, Pragmatic Play), hosting providers, customer support platforms, identity verification services, fraud detection agencies, marketing platforms, and analytics providers. These partners are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulatory bodies, law enforcement, courts, and other authorities when required by law, in response to valid legal requests, to comply with regulatory obligations, to protect our rights and property, to prevent fraud or illegal activity, or to ensure the safety of our users and the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and provide information about how the new entity will handle your data.

4.4 Affiliates and Group Companies

We may share information with affiliated companies within our corporate group for internal administration, consolidated reporting, security monitoring, and provision of shared services, subject to the same privacy protections outlined in this policy.

5. Data Security Measures

eeelj implements robust security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive information stored in our databases is encrypted at rest.
• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their job functions. Access is granted on a need-to-know basis and is regularly reviewed.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, and continuous monitoring for security threats.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses.
• Incident Response: We maintain an incident response plan to promptly address any data breaches or security incidents, including notification procedures as required by law.
• Employee Training: All personnel with access to personal information receive regular training on data protection, confidentiality, and security best practices.

While we strive to protect your information using industry best practices, no method of transmission or storage is completely secure. You also have a responsibility to protect your account by maintaining strong passwords, not sharing credentials, and promptly reporting any suspicious activity.

6. Data Retention

eeelj retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and applicable legal requirements:

• Account Information: Retained for the duration of your active account, plus seven (7) years after account closure as required by Philippine gaming regulations and financial record-keeping laws.
• Transaction Records: Maintained for a minimum of ten (10) years to comply with anti-money laundering regulations and tax requirements.
• Identity Verification Documents: Stored for seven (7) years after account closure or last verification, as required by KYC and AML regulations.
• Marketing Communications: Retained until you withdraw consent or request deletion, after which your information is removed from marketing databases within thirty (30) days.
• Support Communications: Chat logs and correspondence retained for three (3) years for quality assurance and dispute resolution purposes.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention schedule and applicable laws.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your personal data in a commonly used electronic format, subject to verification of your identity.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update certain information directly through your account settings, or contact customer support for assistance with other data corrections.

7.3 Right to Erasure

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when you object to processing. Please note that we may be required to retain certain information to comply with legal obligations or for legitimate business purposes.

7.4 Right to Restrict Processing

You may request that we restrict the processing of your personal information in specific situations, such as while we verify the accuracy of data you have contested or while we determine whether our legitimate interests override your objection to processing.

7.5 Right to Data Portability

Where technically feasible, you have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider.

7.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications through the unsubscribe link in emails, your account settings, or by contacting customer support.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. However, withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days, as required by Philippine law. We may require verification of your identity before processing requests to protect your privacy and security.

8. Cookies and Tracking Technologies

eeelj uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, authenticate your session, analyze usage patterns, and deliver personalized content.

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, account authentication, and security. Cannot be disabled.	Session or up to 1 year
Performance Cookies	Collect information about how users interact with our platform to improve performance and user experience.	Up to 2 years
Functional Cookies	Remember your preferences, settings, and personalization choices.	Up to 1 year
Marketing Cookies	Track your browsing activity to deliver targeted advertisements and measure campaign effectiveness.	Up to 2 years

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the eeelj platform. We also respect "Do Not Track" signals where technically feasible.

9. Third-Party Links and Services

The eeelj platform may contain links to third-party websites, payment processors, game providers, or social media platforms. This Privacy Policy applies only to information collected by eeelj. We are not responsible for the privacy practices of third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

eeelj services are strictly intended for individuals aged 21 years and older, in accordance with Philippine gambling regulations. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from someone under the legal age, we will immediately delete that information and terminate the associated account. Parents or guardians who believe their child has provided information to eeelj should contact us immediately.

11. International Data Transfers

Your personal information may be transferred to, stored on, and processed by servers located outside the Philippines, including jurisdictions that may have different data protection laws. When we transfer information internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to protect your data in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

eeelj reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through email notification, prominent notice on our platform, or other appropriate means. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of eeelj services after changes become effective constitutes acceptance of the revised policy.

13. Contact Information and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

Email: [email protected]
Response Time: We aim to respond to all privacy inquiries within 72 hours.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Website: privacy.gov.ph

14. Data Protection Officer

eeelj has designated a Data Protection Officer (DPO) responsible for overseeing our data protection strategy, ensuring compliance with applicable privacy laws, handling data subject requests, and serving as the point of contact for privacy inquiries from users and regulatory authorities. Our DPO can be reached at the contact information provided above.